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Our close-knit Client Services team are passionate about delivering promises. And we’re on the look out for a super-communicating, detail-sweating, well-organised Account Manager to join us in our Sheffield HQ.
The role is initially on a 1-year contract, as cover for adoption leave, but as we grow the plan is very much for this to become a permanent position.
Are you that person?
You should have:
- 2-3 years experience in a digital agency environment
- World Class mindset, wanting to grow in the role
- Excellent written and verbal communication skills
- Hands on experience of new technologies
- Ability to bond with people and build strong relationships
- Evidence of consistently delivering digital projects
- Strong attention to detail
- Confident and outgoing personality
You will create and nurture trusted client relationships by delivering on your promises, on time, every time and always communicating clearly when anything changes. You’ll also work with internal teams in the same way.
You will have the ability to multi-task and set priorities in a fast moving environment. This will include formulating briefs, developing new ideas and delivering successful digital solutions for diverse businesses.
You’ll be involved in the early stages of a project through to launch. Once projects are launched, continuous improvement is a key part of our offer. We help clients to ‘build, measure & learn’ so that they can get better over time.
will include (but not be limited to):
- Help manage & grow new and existing client relationships, with daily client contact
- Scoping of new projects with studio teams
- Producing project plans and working with the Studio Manager to define resourcing
- Liaise with our studio team day to day, to ensure smooth running of your projects as they progress
- Quoting & management of budgets and costs on projects
- Keeping admin and invoicing up to date
- Day to day tasks on live projects to maintain our high quality service
- Research and idea generation for new business pitches
We aim to be extremely collaborative in how we operate – we want players not spectators.
Our business has a set of Mindsets which form how we approach our work, and what we expect of each other. You can see a full description of the Mindsets here.
- Be yourself
- Lean everything
- Constant progression
- Open & candid
- Extreme ownership
We’re a 20 strong digital service business, with headquarters in Sheffield and a staffed sales office in London. We offer a range of digital services to companies like Microsoft, NBC Universal and BBC Children in Need. 2016 is an important year as we are starting a new and ambitious strategy. You can learn more about the thinking here.
Our approach creates continuous improvement, transforming companies with tech. We run ‘Techdept Bootcamps’ rather than projects, focusing from the start on what we will improve. We then measure how much it has improved. Rinse, repeat.
We describe ourselves as a “tech special ops team” because we’re ever-ready, multi-disciplinary and focused on results.
Our mission is to improve a billion people’s understanding of tech. (BTW if you think that sounds nuts, then take a look at www.thetechoff.com – our platform to achieve that goal. This has been to Cannes Lions and will be at SXSW in 2017. We regularly get over 600 people at our London events.)
We are in the super-cool Electric Works building in central Sheffield (and the super-cool Second Home in London) with a great fun office environment (and a 3 story slide!). We have Friday beers, regular nights out, and a monthly team lunch. Our team are dedicated, personable and super-talented.
This year we were identified as one of the top 20 digital agencies in the UK by The Drum magazine (Europe’s biggest marketing web site). We were also voted into the top 100 agencies in the UK for 2016 by The Recommended Agency Register.
Your development is very important to us, and in addition to an annual Personal Development Plan we hold 6 weekly 1-to-1’s to focus on how to best develop your career. Your wellbeing is also important to us, and our Company Wellbeing plan launched in January 2017.
Salary & benefits
£based on experience
Share option scheme after 1 year
Private medical insurance
Electric Works, Sheffield. Situated beside the train station and bus station.
Email email@example.com with your CV and salary expectations.
No recruiters! Repeat, no recruiters!
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